Refunds and cancellation
Draft for legal reviewThis page is a working draft prepared for review by S360’s lawyer and chartered accountant. It is not yet final and may change before the service opens for paid use. Text in highlighted boxes is still to be decided.
This policy explains when credits and payments for S360 Plot Watch are returned or refunded, and how to ask.
1. Checks that cannot be completed
- If a check cannot find a clear satellite image for the Before or After date, the free check or the credits it used are returned to your account automatically. You do not need to ask.
- If a check fails because of a fault on our side and the credits are not returned automatically, write to us and we will return them.
- Returned credits keep their original expiry date.
2. Unused paid credits
Proposal — for S360 to confirm. The window and conditions below are a proposed policy, not yet adopted.
- You can ask for a refund of a credit pack within [7] days of buying it, as long as no credits from that pack have been used.
- We refund the full amount paid for that pack, including GST, to the original payment method, issue a GST credit note against the original invoice, and remove the credits from your account.
- After [7] days, or once any credit from the pack has been used, the pack is not refundable. Its remaining credits stay usable until they expire.
3. What is not refundable
- Completed checks, including checks whose result is “change detected”, “no change” or uncertain. A completed check has delivered its result, whatever that result is.
- Credits that have expired (credits are valid for 12 months from purchase).
- Free checks, which have no cash value.
If we stop the service or close your account without fault on your part, the terms say what we refund.
4. Failed payments and double charges
- If money left your account but credits were not added, the payment usually failed or is still pending. Failed payments are normally reversed automatically to the original payment method by Razorpay or your bank.
- If you were charged twice for the same purchase, write to us. We will refund the duplicate charge once we have confirmed it with Razorpay, and issue a GST credit note where an invoice was raised for it.
- Refunds are made through Razorpay to the original payment method. Once we start a refund, the time it takes to reach you depends on your bank or card issuer; Razorpay currently indicates about 5–10 working days for cards and 2–7 for UPI.
5. Cancellation
Plot Watch has no subscription, so there is nothing to cancel for future billing. Each credit pack is a one-off purchase. A check cannot be cancelled once you have confirmed it and it has started. You can close your account at any time; unused credits are lost on closure, so request any refund you are entitled to first.
6. How to ask for a refund
Email hi@s360.earth with the subject “Refund request” and include:
- the email address or phone number you sign in with;
- the Razorpay order or payment ID, or the invoice number; and
- a short description of the problem.
We acknowledge requests within 48 hours and aim to resolve them within one month. If we approve a refund, we start it within [7] working days.